Valley vets

06/05/2024

🚨🚨 We currently have a problem with our phone lines, if you have an emergency or need advice please call the RVC directly on 01707 666399🚨🚨

20/12/2023

🎄🎅CHRISTMAS OPENING🎅🎄

Saturday 23rd December 8.30 - 11.30 for pre ordered medication collection only
Sunday 24th December CLOSED
Monday 25th December CLOSED
Tuesday 26th December CLOSED
Wednesday 27th December 8.30 - 6.30
Thursday 28th December 8.30 - 6.30
Friday 29th December 8.30 - 6.30
Saturday 30th December 8.30 - 11.30
Sunday 31st December CLOSED
Monday 1st January CLOSED
Tuesday 2nd January 8.30 - 6.30

In the event of an emergency please call the surgery and the phone will direct you to the RVC or call the RVC directly on 01707 666399

16/10/2023

We have had a young female tabby cat handed into us. She was found in Old Knebworth. If you think she may be yours please call us on 01438 369390

05/04/2023

🐣🐥🐤EASTER OPENING🐤🐥🐣

Wednesday 5th April 8.30am - 6.30pm
Thursday 6th April 8.30am - 6.30pm
Good Friday - CLOSED
Saturday 8th April 8.30am - 11.30am
Easter Sunday - CLOSED
Easter Monday - CLOSED

When we are closed please call our usual number and follow the directions given or call the Queen Mother Hospital on 01707 666399

13/12/2022

💊💊REPEAT MEDICATION 💊💊
With the Christmas weekend fast approaching please remember to order your pets medication to ensure we have it in stock for you. Last ordering for Christmas is Monday 19th December

29/11/2022

We have had a young female, black cat handed in to us. Found in the Bedwell area. No chip or collar. Please can you contact us urgently if you think she may be yours. Many thanks

21/11/2022

This week we are having a computer upgrade at the surgery. Please bare with us while we adapt to the new system. Many thanks from the Valley Vets Team

13/09/2022

Monday 19th September
Due to the bank holiday for the funeral of Her Majesty Queen Elizabeth ll we shall be closed. In case of an emergency please call our normal number or the Queen Mother Hospital directly on 01707 666399

17/07/2022

We hope everyone is enjoying the sunny weather! ☀️

Extreme heat warnings have been issued across the UK for the next upcoming days. With this in mind, we urge you to put aside a few minutes of your time to familiarise yourself with the attached information realised by the British Veterinary Association. This helpful article highlights signs of heatstroke, advice and tips on how to keep your pets safe during this time.

Stay safe!

https://www.bva.co.uk/news-and-blog/news-article/sunscreen-shade-and-sunset-walkies-vets-issue-urgent-heatwave-advice-as-temperatures-set-to-rival-2018-record/

As Red and Amber extreme heat warnings are announced across the UK, vets issue urgent advice on keeping pets safe from heat-related illnesses.

26/05/2022

👑Jubilee Bank Holiday opening and prescription ordering👑
The practice will be closed on Thursday 2nd June and Friday 3rd June. Normal opening hours apply on Saturday 4th June 8.30am - 11.30am.
***Please order any repeat medications by Monday 30th May so we can make sure we have your medication in stock***
In case of an emergency while the practice is closed please call our normal number for instructions or call the RVC Queen Mother Hospital directly on 01707 669900

11/04/2022

Easter
Please remember to order your repeat medication in time for the Easter break. Below are our Easter opening times.

Good Friday CLOSED
Saturday 16th April 8.30am - 11.30am
Easter Sunday CLOSED
Easter Monday CLOSED

In case of an emergency please call our usual number and follow the instructions or alternatively call the Royal Veterinary College on 01707 666399

27/01/2022

With the new rule change on masks we would like to ask that clients coming into the practice still wear one. If you don’t want to wear a mask then we will kindly ask you to wait outside. Please respect our teams wishes, we are just trying to stay fully staffed so we can carry on providing a service to our clients.

14/12/2021

🐈 We need help from UK cat owners

♥️ Does your cat have hypertrophic cardiomyopathy (HCM)?
OR is your cat 9️⃣ years old or more and is free from HCM?

Our RVC researchers need research trial participants to identify the environmental and lifestyle risk factors associated with the development of feline HCM.

If your cat fits either criteria please fill in our short survey. https://rvc.uk.com/felineheartdisease

14/12/2021

REPEAT MEDICATION

Please can we ask that you order your repeat medication for the Christmas period by Friday 17th December.

08/12/2021

Christmas Opening

Monday 20th December - Thursday 23rd December 8.30am-6.30pm

Christmas Eve 8.30am-1.30pm

Christmas Day Closed
Boxing Day Closed
Monday 27th December Closed
Tuesday 28th December Closed

Wednesday 29th and Thursday 30th December 8.30am-6.30pm

New Year’s Eve 8.30am - 1.30pm

New Year’s Day Closed
Sunday 2nd January Closed
Monday 3rd Closed

Tuesday 4th normal opening resumes

In case of an emergency while we are closed please ring our usually number or call The Royal Veterinary College direct on 01707 666399

04/11/2021

ROADWORK WARNING
Please be aware that Valley Way is closed and traffic is building up in the surrounding area, please allow extra time to get to your appointment. Many thanks Valley Vets

03/09/2021

*** URGENT ***
If you receive an email from us advising there is a confidential file attached please delete it immediately & do not open the attachment.

Our IT team are aware of the issue & have responded to a suspected hijack of our email account, we apologise for any inconvenience

Kind regards

Chris and the team

31/08/2021

A polite reminder to all our clients. We would kindly advise our policy of no mask no entry and only one person per consultation.

Sorry we're just trying to stay open!

26/08/2021

We’re hoping everyone has a great bank holiday weekend!

Please note the out of hours contact number if this should be needed whilst we are closed over the weekend.

19/08/2021

Due to unavoidable circumstances on Thursday 19th and Friday 20th August we are running on reduced staff, please be patient with our team while we are trying to help you and your pets. We will have limited appointments and emergencies will take priority. If you have any concerns regarding your pet then please do call the surgery as normal. As ever thank you to all our clients for your patience and support during these times

15/08/2021

COVID 19 UPDATE

With the government's planned changes due to come into effect from 16th August we have carefully considered them and decided to implement the following changes

1. We will allow ONE person per appointment to attend inside the surgery with their animal(s)

2. We would kindly ask all clients to continue to wear masks when dealing with our team unless you have official exemption. The front door will continue to be entry controlled so upon arrival please use the intercom to speak to a member of staff and you will be advised if we are ready for you to come into the surgery or if you need to wait outside till the next waiting seat is free
(The intercom is situated to the left of the door, please do not bang on the door or windows)

3. We have put out seating for TWO SEPARATE clients in the waiting room so the next two appointments to be seen can be ready and waiting. Please do try to arrive on time to allow this system to work and we will do our best to run to time.
To exit the surgery press the green button at the right hand side, next to the handle.

4. If waiting for your appointment outside (because the waiting room is full) or to collect medication, please wait near to but directly in front of the door and we will call you on the intercom when we are ready for you to enter the surgery

5. If the weather is bad please feel free to borrow one of our umbrellas or wait in your car & advise us what phone number you can be contacted on. (please keep your phone clear whilst waiting for our call)

6. For those arriving to collect medication please use the intercom, we will get your medication ready then invite you in to collect and pay for it and you will able to pay via card, phone app or cash.

7. Please continue to call, email or use our website to access our services or if collecting pre-ordered medication visit at quieter times of the day between 11am – 4pm

8. Our staff will continue to wear PPE and hand sanitiser will be available at various points throughout the practice

9. PLEASE be patient with our staff and other clients.

We are still working with reduced appointments and staff levels.

This is a new way of providing our service to all of us and we are doing our best to work with challenging times in order to keep our services open to all our registered clients and pets.

Even if just 1 or 2 staff members have to self isolate then this will have a significant impact on our team so the above measures are designed to try and allow owners to attend with their pets as we appreciate this is very important but also to try and continue to keep our team safe and the practice open.

We are very grateful for everyone’s help and support during the past 18months, they have been very challenging times for us all.

Below is a link to one of the larger veterinary groups that helps to explain what vets are experiencing at the moment.
https://ivcevidensia.co.uk/News/Warning-for-pet-owners-as-vets-face-%E2%80%98perfect-storm?fbclid=IwAR0BV9b5Z7IxSluIZWAFexlA2_X7HRL_dpRgpCF4o3QqNyvxc15VvBMH9sU

Many thanks Chris and the team

UK’s biggest vets calling on pet owners to avoid no-show appointments.

20/07/2021

Another summer brings another reminder of how to look out for your pets safety during these very hot temperatures.

18/07/2021

COVID 19 UPDATE - July 2021

Following on from the governments annoucement to relax social distancing restrictions we have carefully considered how best to implement this. As part of out consideration we have tried to consider all parties including pets, clients and our staff. We have also discussed with other veterinary practices how they plan to approach this.

Although the government had decided to relax the regulations there remains a great deal of confusion and overall we feel a general concern that this may be too much too soon. Also the need quarantine as a close contact even if fully vaccinated remains. This alone could close out entire practice for 10days creating huge issues in managing both emergency and routine patient needs.

Therefore we have decided to continue our closed door policy and all our staff will continue to wear PPE and we would kindly ask that wherever possible people wear a mask when speaking to our team. We know this will disapoint a lot of clients but keeping our staff and clients safe whilst remaining open and therfore able to provide services to ALL our patients remains our key priority.

We will review this again in August when it is hoped the rules to allow fully vaccinated people to avoid isolation will begin.

We would like to take this opporutnity to thank all our clients for their patience and understanding throughout this pandemic. Many thanks Chris and all the team

16/06/2021

URGENT CAT FOOD RECALL

Fold Hill Foods is taking the precautionary action of recalling several hypoallergenic cat food products because of safety concerns.

This affects some cat foods produced by Applaws, AVA & Sainsbury's hypoallergenic

More details including a list of the affected foods and how to identify if you have on of these bags can be found on the Food Standards Agency (FSA) website: https://food.gov.uk/news-alerts/alert/fsa-prin-36-2021

Food Standards Agency advice to consumers
If you have bought any of the above products you should stop feeding them to your cat. If you have bought an AVA product contact www.petsathome.com and fill out the contact form on the help page or livechat. If you have bought an Applaws product contact www.applaws.com/uk/contact-us. If you have bought a Sainsbury’s product contact www.sainsburys.co.uk/help or their Customer Careline on 0800 636262. If cat owners are concerned about the health of their pet then they should seek immediate advice from their vet.

There has been an increase in cases of pancytopenia in cats and there is a possible link to the cat food products listed on the FSA website. Pancytopenia is a very rare condition wherein the number of blood cells (red, white and platelets) rapidly decreases, causing serious illness.

Symptoms include: Lethargy. High temperature. Pale gums. Blood in the urine or faeces (faeces will usually be dark black). Small areas of bruising to the skin or gums.

If you notice any of these symptoms contact your vet immediately.

Fold Hill Foods is taking the precautionary action of recalling several hypoallergenic cat food products because of safety concerns. Product details Applaws Cat Dry Chicken Pack size 400g, 2kg and 7.5kg Batch code NA Best before December 2022 to June 2023 Applaws Cat Dry Chicken & Salmon Pack size 4...

30/04/2021

Have a great bank holiday weekend everyone.

19/04/2021

Check out our New Website!
Caring for your Furry Friends -
We Have Everything Your Pet Needs.

https://www.valleyvetstevenage.co.uk/

14/04/2021

Since 22 March, we have asked all customers to create a new online account. When creating an account, please use the email address you’ve always used when logging into Petlog online. Once your account is created, we may need to verify some of your details before your pet is visible online. Your pet’s record remains safe on our database whilst we do this.

Please read our guide on this process: bit.ly/3mBSYBC. For more help and advice please read our FAQs: petlog.org.uk/faqs

08/03/2021

Lovely Rosie came in to see us for a check up and her unique buster collar was just too cute not to share with everyone!

03/02/2021

An established & rapidly growing 100% SA RCVS Tier 2 practice is looking to increase our team of vets ready for expansion into a new site. We require an experienced full-time candidate or part time job share also considered. Essential qualities for the role include, a caring nature, be client focused, a team player & a good communicator. We offer a 4day week, no on call, a competitive salary and weekends are Saturday mornings only. Come and join an experienced, friendly and supportive team. Applications to [email protected] or call 01438 369390.

06/01/2021

LOCKDOWN - We are still open!

We would like to reassure all our clients that despite the latest lockdown we expect our service to continue unchanged so please attend any appointments already made & contact us to discuss or book any appointments/procedures you think you may need. We would like to again thank everyone for their patience and understanding whilst we all continue to work through these difficult times. Kind regards Chris and the team