06/24/2024
Due to the length of appointment times, we have reassessed and updated our Late, Cancellation and No-Show Policy. Please review the updated policy below.
It is the policy of the hospital to monitor and manage appointment no-shows and late cancellations. Sharon Center Veterinary Hospital’s goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel an appointment, clients are required to call or leave a message at least 24 hours before their appointment time. Notification allows the hospital to better utilize appointments for other patients in need of prompt medical care.
Late Policy:
Being 5 minutes or more late for an appointment may require you to either reschedule or wait for an available opening. If you are unable to wait to be seen or are required to reschedule, a $25 late fee will be applied to your account. There are no guarantees to be worked-in since openings due to cancellations or no-shows are unpredictable. If you are late and your DVM is willing and able to still see you a work-in fee of $35 will be applied to your account.
Cancellation and No-Show Policy:
If you wish to change or cancel an appointment, we ask that you please provide 24-hour advance notice. This allows us to offer your appointment to another client who may be waiting to see a veterinarian. We understand, however, that emergencies can and do happen, and will make every attempt to work with you. If you can’t contact us 24 hours in advance, please call as soon as you know you cannot make your scheduled appointment time. If you miss your appointment without notice or provide less than 24-hour advance notice, it will be considered a no-show. We may charge you a $25 no-show fee. If a client no-shows a second time, a deposit will be required to schedule any future appointments. This deposit will be applied toward your appointment but will be forfeited if the appointment becomes a no-show.
We are committed to ensuring that all patients have access to the care they need. Thank you for working with us to continue to meet this standard.
Thanks,
Sharon Center Veterinary Hospital