08/09/2023
This could not have been said better! With 36 years in this business, I have come to these same conclusions many years ago ... and will never look back. In turn, I have ended up having a barn full of GREAT boarders! 👍
As a barn owner, the hardest line you'll ever draw is the boundary of who you allow in and who you allow to stay.
A friendly reminder to my fellow trainers (and any horse person in general)-
-Nobody is worth your peace of mind..if they cost you your peace, kick them out!
- No one can buy your trust, when you see their true actions...believe them.
- If they can't respect you or the facility, they need to leave.
- No amount of money is worth harboring negative energy in your work and play atmosphere.
I am done trying to hatch bad eggs. I am no longer willing to try to fix, help, slave or suffer for those not willing to give the same effort or at the least carry themselves with class and integrity.
Say it with me friends:
Your barn, your rules. And your happy place. If they don't like it, they can leave.
Customer service should not feel like slavery. You shouldn't feel uncomfortable when people pull into your barn driveway. Stick to your guts. And your boundaries. 💕
- Ian Baese O’Connor
📸 Kaly Madison Photography
