12/25/2021
I have 2 announcements to make. The first is that Ryan, whom you all know, will be joining the salon in 2022. He is a certified bath brusher, and I will be training him in the art of Pet Styling. Therefore, we will be accepting a limited number of new clients for him, as long as you understand that he is not as fast as I am, and he will need more time. I, of course, will be assisting with the finishing to ensure that all dogs leave the salon looking their best, according to the standards I expect.
The 2nd is a little harder. During 2021, especially in November and December, the salon saw a record amount of no call/no shows. While I have never agreed with charging for missed appointments, this will change starting in 2022. You all know me well enough by now, and I'm sure you also know that I am very understanding for a canceled appointment during bad weather or an emergency. However, due to the no call/no show increase, you will now be required to pay for the missed groom if you do not notify me, as well as the next groom at drop-off. If you cannot or do not wish to do so, you have 2 options. You can either not stand me up or you can find a new groomer. I understand that with the rising cost of inflation, times are tough. My costs have risen significantly also, yet I have done what is necessary in order to prevent a price increase for all of my clients.
I appreciate each and every one of you amazing people! I would be nothing without you! I look forward to another wonderful year with your babies! Thank you, everyone!