What are the opening hours?

Monday 8:30am - 6pm Tuesday 8:30am - 6pm Wednesday 8:30am - 6pm Thursday 8:30am - 6pm Friday 8:30am - 6pm Saturday 9am - 3pm

Vetsec

The first UK business providing dedicated virtual veterinary receptionists
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Vetsec provides you and your practice with a dedicated team of 2-3 Virtual Veterinary Receptionists who always handle your account, who get to know your business and become as familiar as full-time members of staff – without the associated costs or demands! Vetsec’s Virtual Veterinary Receptionists are friendly, professional fully-trained receptionists whose aim is to help your practice run smooth

ly. We make sure your reception staff never run out of time trying to juggle taking calls with helping patients with taking care of necessary admin duties. Our Virtual Veterinary Receptionists help you focus on the customer facing side of your practice, and help your front of house staff concentrate on looking after your customers and patients’ needs. The Vetsec service:
• A complete range of back office services including appointment management, prescription requests and credit control
• All calls answered in your practice name within three rings
• We take any number of incoming calls instantaneously and concurrently
• We personally and professionally handle enquiries, give information on opening hours, and manage your diary
• Our experienced staff can take repeat prescriptions and medication requests and simply email the order direct to you
• Urgent calls requiring attention can be transferred straight through
• You only pay for the calls we take or the services you use

12/11/2024

Happy Testimonial Tuesday, a lovely 5* review for Vetsec ⭐⭐⭐⭐⭐

Vetsec provide telephone answering support for Espinar Equine, see what they said about us!

If you miss calls whilst with patients, why not sign up to our two week trial to see how much business we could save you? 📞

06/11/2024

Welcome to Vetsecs pet of the month feature!

The team here at Vetsec love their pets and we do have a range, from dogs, to cats to chickens! We are an animal friendly team and thought we'd share the range of pets among us.

This months pet is Marshall.

Marshall is Paige, one of our Virtual Receptionists British Short Hair. Marshall is very friendly and likes to roll onto his back and have his belly rubbed! He loves playing with his cat toys and enjoys a lot of treats!

Keep your eyes peeled for our next pet of the month!

23/10/2024

We offer an emergency patching service!

Have you wondered how we deal with emergency callers? Wonder no more!

We set up a dedicated emergency patching service, free of charge to all of our clients.

This means we commit to transferring all emergency calls directly to your dedicated line. We don't just put them through, we take their name, pets name, address and enquiry so you are fully informed before speaking to the caller.

08/10/2024

How much is a missed call worth to your practice?

From our own experience and research analysis vets could be losing as much as £10,000 a year in business due to missed calls.

How much business could Vetsec save you in two weeks?

Find out by taking the Vetsec FREE two-week challenge. Call us on 0333 800 0025 to claim your challenge!

01/10/2024

Welcome to Vetsecs pet of the month feature!

The team here at Vetsec love their pets and we do have a range, from dogs, to cats to chickens! We are an animal friendly team and thought we'd share the range of pets among us.

This months pet is Ruby.

Ruby is Neave, one of our Virtual Receptionists Cockerpoo. Ruby is sweet but stubborn! She loves affection and would be your shadow if she could. She enjoys going for walks with the family but must be at the front of the group or she won’t be happy!

Ruby loves sneaking food under the table and will never be seen without her Lion cuddly toy. She also gets really excited if you sing Ruby by the Kaiser Chiefs.

Keep your eyes peeled for our next pet of the month!

25/09/2024

⁉️ Frequently asked questions ⁉️

Here at Vetsec, we understand it is a hard ask to trust an external service in dealing with the administration side of your business right off the bat. We have created an FAQ section to put your mind at ease!

12/09/2024

Do you have a holiday planned this Autumn?

If so, how do you cover your business to ensure you have the most relaxing time?

Whether you need someone to monitor your inbox, cover your phones or just an extra helping hand whilst you are away. We can help!

Get in touch today to find out more - 0333 800 0025

11/09/2024

Welcome to Vetsecs pet of the month feature!

The team here at Vetsec love their pets and we do have a range, from dogs, to cats to chickens! We are an animal friendly team and thought we'd share the range of pets among us.

This months pet is Hunter.

Hunter is Kez, our Team Leaders beautiful red fox lab. He's an only dog so he loves to be spoiled! His favorite things are eating treats, cuddles and watching TV with the family!

Keep your eyes peeled for our next pet of the month!

28/08/2024

✏️✏️ Back to school ✏️✏️

Is your business ready for the influx of work that comes in September following the kids going back to school?

If you struggle to meet deadlines during these busy times, we can help!

At Vetsec, we can provide ADHOC services covering you during those busy periods.

Get ahead and get in touch today!

0333 800 0025 or [email protected]

07/08/2024

Do you struggle to find the time to pick up the phone and follow up on your clients? Forget to make reminder call outs about an upcoming appointment? Or really hate having to sell to new or existing customers?

Vetsec can help!

We offer bespoke outbound calling packages. You tell us what needs to be done and we do it. It's as simple as that!

Get in touch for more information today.

06/08/2024

Welcome to Vetsecs pet of the month feature!

The team here at Vetsec love their pets and we do have a range, from dogs, to cats to chickens! We are an animal friendly team and thought we'd share the range of pets among us.

This months pet is Beans (Frijoles).

Beans (Frijoles) is Charlie, our Senior Receptionists sweetest littlest lavender dinky chicken. The smallest of her 5 chickens and bottom of the pecking order, sadly. She can be aloof and likes to go off on her own, her and Dylis get along well. She has the sweetest temperament and likes to sleep on Charlies shoulder as she was an incubator baby.

Keep your eyes peeled for our next pet of the month!

01/08/2024

👩‍💻Recruit VS Remote - What is your preference?👩‍💻

Have you ever sat and weighed up the pros and cons that come with recruiting a new staff member? ⏳

Ever wondered if someone could complete the task remotely without all the ties of employment? 💡

This is where Vetsec shine! 🌟

If you would like to know how our highly experienced team could help with your workload for a fraction of the cost of employing a staff member 💸 Get in touch today!

Call 0333 800 0025 or email [email protected]

05/07/2024

Keep an eye on our pages in the upcoming weeks for more of our FAQs!

03/07/2024

Tips for email management!

Do you respond to all of your incoming emails effectively?

Our 'top tips' section this week is based on responding to emails.

02/07/2024

Welcome to Vetsecs pet of the month feature!

The team here at Vetsec love their pets and we do have a range, from dogs, to cats to chickens! We are an animal friendly team and thought we'd share the range of pets among us.

Starting with Reggie!

Reggie is an 8 year old miniature dachshund, his owner is Jade, our managing director. Reggie loves going for walks, snuggling under a blanket and playing with his brother Ronnie.

Keep your eyes peeled for our next pet of the week.

18/06/2024

Today is autistic pride day!

17/06/2024

If you're starting from scratch or on your own it can be overwhelming- that's why we're sharing some of our top tips to answer the phone professionally.

Keep an eye on our social media pages for more of our top 5 tips!

Address

46A St Mary's Street
Ely
CB74EY

Opening Hours

Monday	8:30am - 6pm
Tuesday	8:30am - 6pm
Wednesday	8:30am - 6pm
Thursday	8:30am - 6pm
Friday	8:30am - 6pm
Saturday	9am - 3pm

Telephone

0333 800 0025

Website

http://www.vetsec.co.uk/

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Videos

Vetsecs Summer Sale! We are running an offer throughout the 6 weeks summer holidays which gives you 10% off your first invoice. If you sign up to ANY service between now and Sunday 1st September, you will be eligible. #summersale #sale #offers #telephoneanswering #diarymanagement #Admin #OutsourcedSupport

Tips to minimise errors! Do you end up making errors whilst trying to multitask? Our 'top tips' section this week is based on minimising errors. #errors #minimiseerrors #multitasking #Admin #outsourcing #OutsourcedSupport

Tips for email management! Do you respond to all of your incoming emails effectively? Our 'top tips' section this week is based on responding to emails. #emailmanagement #emails #emailresponse #outsourcing