Also making tasty cakes and treats for any occasion. Amy Lou Designs - Cakes Terms and Conditions
1. Notice period
This depends on the cake design, number of tiers you require and the amount of pre-booked cakes there may be on that given date. We do prefer at least 2 weeks notice for birthday cakes and wedding cakes 2 months notice.
2.Deposits and Payments
1. For all cakes, a non-refundable dep
osit of 50% is required, this is payable within 7 days of booking the date for your cake and remainder 7 days before collection/delivery for wedding cakes and on/before delivery/collection of celebration cake.
2. LAST MINUTE ORDERS (1 week before date required) the full amount is payable at the time of ordering (this is non-refundable).
3. We reserve the right to cancel any prior arrangements for your order, if your deposit is not paid within 7 days of booking.
4. If full payment has not been exchanged on delivery/collection cake will not be given to customer.
5. Payments are the responsibility of the client, we will query once with you but we will not chase potential customers.
6. Payments can be made by cash, PayPal and Direct Bank Transfer.
3.Cancellations
1. As stated in section 2, all deposits are non-refundable but are transferable. If by any chance you need to cancel the original cake and move to another date, your deposit can be moved over, but this must be done 7 days prior to the original date.
4.Delivery
1. I offer FREE local delivery within a 30 mile drive from Letham, Angus.
2. Deliveries over 30miles will be charged at 45p per mile. Mileage will calculated from my home postcode on AA Route planner.
5.FREE local deliveries are made at my own discression. I can only deliver at certain times of the day/night. These times will be discussed at the time of booking.
5.Collections
1. Collections dates and times will be discussed at time of booking. If change of collection arrangement is needed please advise me ASAP.
2. Once the cake/s have left the premises, we accept no responsibility for damages.
6.Non Edible Items
1. Most cakes contain small proportions of inedible items; it is the client's responsibility to ensure that they are removed by your caterer/guests before consumption. These include: Support dowels in tiered cakes, ribbons, wires in sugar flowers, dry pasta in some toppers, Swarovski crystals, flower picks etc..
7.Disclaimer
1. We cannot guarantee a nut free kitchen, as some of our products contain nuts.
2. We cannot guarantee a 100% colour match, however we will aim to get it as close as possible.
3. We reserve the right to change the design at any point, if the circumstances are beyond our control or may compromise the quality of the finished cake.
4. Each cake is made individually by hand, so although every effort is made to ensure consistency, variation may occur from the picture supplied.
5. We reserve the right to amend any of our Terms and Conditions.
8. Refunds
If by any chance there is a problem with your cake after collection/delivery, that is down to us, 3/4 of the cake must be returned for inspection. If we find that you are eligible for a refund, 50% will be issued to you by the same method paid, within 7 days. If in this time, ANY malicious or slanderous comments have been made about Amy Lou Designs, your refund will automatically become null and void. This also pertains to friends and family members and anyone associated with your cake.
