28/03/2024
Job title: Call Operative
Location: Market Rasen
Hours: 40 hours per week over 4 days, 1 weekend in 4 (varied shift starts 8am - 6pm, 8.30am - 6.30pm or 9am - 7pm)
Our call operatives are required to work cohesively together, ensuring clear and concise communication between clients, clinical staff and branches, meaning that our clients and patients receive the highest quality of service and care possible.
Key attributes required:
• Excellent customer service skills
• Patient nature
• Strong communication skills
• To keep calm during stressful conversations
• The ability to receive constructive criticism
• Computer literacy
• Be able to work as part of a team and independently
Duties:
• Answering phone calls promptly
• Booking routine and emergency appointments
• Triaging cases over the phone
•Take clear and concise notes for clinical histories
• Taking messages and communicating them to the wider team
This list is not exhaustive.
No formal qualifications necessary as full training will be given.
Applicants must be eligible to work in the UK and have a full driving license.
Please email your CV and covering letter to [email protected]