14/12/2023
π¨ Polite reminder π¨
Just a friendly reminder that we do work by an appointment only basis and therefore, the time allocated, is exclusively for your dog(s). Failure to attend, results in loss of income, which is extremely damaging to our small business.
We totally understand that emergencies happen and we will endeavour to be compassionate. But when appointments are missed or forgotten, with no communication, it really isnt acceptable.
We do have a policy for cancellations, no shows and late arrivals, that was put in place in 2022 and is also visible on the door when you arrive. But we thought we would do a little update on what they are. Please see the photo attached.
We hate being so serious, especially at this time of year, but its happened so regular, we can no longer take the financial hit.
We hope you understand.
To end on a postive note, To all of our wonderful clients that make our little business run smoothly and are always on time. We see you and appreciate you and thankyou from the bottom of our hearts, for your ongoing support π
Many thanks
Kim & Hannah π