12/22/2025
I wonder.... are these the same people who want to BAN everything they don't like? Things like rights to self-defense, rights to use effective tools to train and rehabilitate dogs, and rights to express facts and ethical concerns without them using the VERY SAME .... PAIN... FEAR... and INTIMIDATION on any and every one who dares not SUBMIT (like another certain religion) to their demands that they SWEAR is the basis of balanced dog training. You know, the ideology of the people who would trash and disparage Service Dogs, their owners, and FLAUNT the laws, that another parallel ideology ALLOWS them to do, and punishes those who speak out about these egregious acts. Our silence has taken its toll.
I want to address what has been happening here in full, because fragments and assumptions don’t tell the truth.
Over the past several days, our business has received harassment, retaliatory messages, and false reviews from individuals who have never been clients of Kairo’s K9s Training.
These responses are not about our services, our training methods, or the work we do with dogs and families. They are a direct reaction to education and advocacy around service dog law and public access rights.
To date, we have NEVER had a negative review in response to our services, our work, or the material we provide our customers.
As Director of Operations and as Christopher’s spouse, I need to speak now.
Christopher has always been an educator first and an advocate second.
Long before this situation, his work has centered on education: dog behavior, training foundations, safety, ethical handling, and the systems that exist to protect both dogs and people.
That education has always included the laws that govern public access and service dogs, because those laws exist for a reason.
Advocacy was never the objective.
Advocacy becomes necessary when education is ignored.
For Christopher, service dog law is not theoretical. It is not political. And it is not optional.
It is life or death.
Christopher is a service dog handler. That reality does not pause when he is working, training, answering emails, or running this business. The dog he relies on, Service Dog Kairo, is a medical aid, not a pet, not a prop, and not a tool for awareness.
Because there has been confusion and revisionism around this situation, it is important to state the facts clearly.
A rescue organization publicly announced its intention to bring a pet dog into a non pet friendly shopping mall in Alberta as part of a fundraising effort. This was not accidental, hypothetical, or misunderstood.
The dog was brought into the mall.
Prior to doing so, it was openly acknowledged that:
• the dog was not a service dog
• the mall was not pet friendly
• and removal by security was expected
This was a knowing violation of public access law, carried out intentionally and framed as acceptable because it would generate attention, engagement, and donations.
That distinction matters.
Public access laws are not flexible based on intent, cause, or popularity. When someone with a platform demonstrates that those laws can be broken for a good reason, it sends a message that the rules are optional.
They are not.
When public access laws are treated as suggestions, the consequences are real.
Service Dog Kairo has been attacked three separate times in public spaces where pet dogs should never have been present. Each incident occurred because someone decided the rules did not apply to them.
Those attacks could have resulted in:
• severe physical injury
• permanent, career ending trauma
• or Kairo’s death
If Kairo were injured or forced to retire, Christopher would not simply lose a dog.
He would lose a critical support system that allows him to function safely and independently in public.
This is not hypothetical.
This is lived experience.
Every time someone knowingly brings a pet dog into a non pet friendly space:
• the risk to service dogs increases
• the risk to handlers increases
• the likelihood of access challenges increases
• the burden shifts onto disabled people to justify their presence
That harm does not disappear when the cameras turn off. It follows handlers into stores, appointments, workplaces, and daily life.
It also needs to be said plainly. Christopher does not sit on the sidelines criticizing rescue work.
He provides a significant amount of free training to rescue organizations. He regularly donates his time to help stabilize dogs, support foster homes, and increase placement success.
He offers free group classes, discounted services, and behind the scenes behavior support to rescues that are doing the work ethically and lawfully.
He is boots on the ground.
He puts his time, his expertise, and his own resources into helping dogs succeed, not for content, not for clout, and not for recognition.
Much of that work is never posted, never filmed, and never monetized.
Because real rescue work does not need a camera to matter.
This is why Christopher spoke up. Not for attention. Not for conflict.
But because he understands what happens after these lines are crossed, and because too many service dog handlers are exhausted, intimidated, or afraid to speak up themselves.
If talking openly about laws, dog training foundations, public safety, and ethical rescue practices on our own business page opens us up to harassment and false reviews..
That should concern everyone.
Because it tells us something uncomfortable:
• education is being mistaken for attack
• accountability is being framed as drama
• and silence is being rewarded over responsibility
That is a sad place for our industry to be.
I also want to address the reviews directly.
We do not operate a walk in facility.
We do not accept dogs being brought by for services.
We do not have records of these individuals as clients.
These reviews are not reflections of our work. They are reactions to advocacy, nothing more.
Dog training does not exist in a vacuum.
Professionalism does not mean silence.
And protecting service dog teams is not optional.
Christopher will continue to advocate.
He will continue to educate publicly about dog training foundations, safety, and the laws that exist to protect both dogs and people.
He will continue to support ethical rescue work with his time, his skills, and his resources. And he will continue to speak on service dog access, because advocacy is not optional for someone who lives with the consequences every single day.
Harassment will not stop that.
False reviews will not stop that.
Being told to stay quiet will not stop that.
Silence has never protected service dog handlers.
Education does.
Accountability does.
Advocacy does.
This is not a phase.
This is not a reaction.
This is a long standing commitment rooted in lived experience.
As a company, we will continue to:
• provide ethical, science based training
• support responsible and lawful rescue efforts
• educate first, and advocate when necessary
• stand behind our staff when safety is at stake
This business was built on values, not popularity.
And we will not stay quiet when silence puts lives at risk.
I will proudly stand beside Christopher and the company he built, because he WILL say what's uncomfortable, because he believes the general public needs to know.
Ashley Ball
Director of Operations
Kairo's K9s Training
[email protected]
www.KairosK9s.ca
