Sometimes when you call and we are not readily available and this is why! Lilith came to us for her first boarding experience and was highly fear aggressive! Taylor has spent hours to make her comfortable and accepting of her surroundings which is our main goal! We want every boarder to be treated like family and we will go to lengths to make that happen! Taylor has an amazing understanding and patience with each and every boarder so today I give a big shout to him! Lilith is now happy again rather than cowering In her kennel!