12/08/2023
We are updating our software system! January 8th we will launch our new software program, Shepherd. We will be getting rid of our paper files and going paperless! Although a daunting task, we look forward to it and to be able to better serve you!
What this means for you, our clients:
The first couple weeks we launch we will be seeing less appointments while we go through the transition from one software to the next. If you have a vaccine or wellness exam that could go before or after that couple weeks it would be greatly appreciated. If it is a puppy starting their puppy vaccines or in the middle of the series absolutely we will get you scheduled!
We will be updating our communications with you! Please make sure that your phone number is current on your account and let us know if it is easier to contact you via email or text message. You will also be able to opt in for mass communications, such as sudden closures.
We will be sending some paperwork out prior to your appointment if you have a surgery or drop off to make for a smoother and faster check in process. That paperwork can be sent to you via email or text message.
You can use our pet portal to request refills, make appointments or pay your bill online. You should also be able to print vaccine certificates from your pets page. We will send out information regarding the portal when we get closer to launch.
If you pay by credit card you have the option to keep that credit card on file in Shepherd, this will make it easier to pay with any recurring visits! It will be saved into Shepherd just like you would save it into Amazon and nobody else will have access to it, not even employees! If you prefer to not have your information saved let us know at checkout! Nothing will change with Care Credit, Cash or Check.
We look forward to continuing to care for your beloved pets and our beloved friends! Thank you for your support going forward!
