Woolpack Veterinary Surgery

12/06/2024

Meet Bruce the Bat 🦇 He was bought in by a kind local family who found him grounded in the day. We rehydrated and feed him until he was collected by a lovely bat expert volunteer. We hope he makes a full recovery and can be released soon!

12/06/2024

What a lovely gift from Rufus! With a little help from his mum of course. Rufus is a very lovely Dachshund who had to see our nurses for so many bandages Zoe our head nurse started to decorate them to cheer him up. Looks like it worked as he is now fully recovered! ❤️

03/06/2024

Have you checked your cats are chipped? See post for new legislation link. 🐈‍⬛

20/05/2024

Please note due our system improvements some of our processes are taking longer than usual.
-Things like food and medication orders, call backs for lab results, call backs or emails for general queries, insurance claims, account queries. -Appointments may also take a bit longer than you are used to.
We hope to get back to our normal service as quickly as possible and appreciate your patience in the meantime.
We apologise for any inconvenience caused. If you need anything urgently and we have not responded as normal please call in.

15/05/2024

Exciting update - We are going live with brand new improved computer systems tomorrow.
It is still business as usual but please bear with us while we are getting used to the new system. It may take us a little longer to do things like booking appointments or repeat medication. Thank you for your patience during this time. The new systems will give us exciting developments to ensure you and your pets have the best client and patient experience.

16/04/2024

We have had a male ferret handed in this evening. He has no microchip and was found in the Aspenden area. Please call us if you are missing him

08/04/2024

We are fully back up and running on all systems. Our teams have worked hard to catch up with all messages and requests. If you have not heard back from us please call or re-send.

03/04/2024

We are still experiencing ongoing severe IT issues, all of our communication systems are down and we will not have been able to see if you have emailed us with a query this week. Please can we suggest calling us if you have an urgent query or sick pet, or sending us a message via Facebook. We are very sorry for the ongoing disruption to our service and thank all our clients for their support for our team and kind words this week. We are still fully functional clinically so please do call if your pet is unwell.

02/04/2024

Please note we are still having IT issues and are working hard to fix this. Please only call us today if you have an urgent mediation request or regarding a sick pet so we can prioritise care. Thank you for your patience and understanding

01/04/2024

Unfortunately we have had issues with our phones today and we are very sorry if anyone has had trouble calling. The direct number for Vets Now is 01582 967089. We have resolved this currently and apologise for any inconvenience

30/03/2024

Update - phones are diverted and now working please call us as normal. Thank you for your understanding and patience today

30/03/2024

We are having severe IT and phone issues today, please bear with us. If you have an emergency and can’t call us attend the practice until 5pm when our out of hours service takes over. We are working to resolve this asap.

28/03/2024

Easter 🐣 Opening- Fri 29th Closed, Sat 30th Open 9-5pm, Sun 31st Closed, Mon 1st Closed. For emergencies when closed call 01763 273707 for our Vets Now out of hours team.

23/03/2024

Happy National Puppy Day!
We’d love to see a photo of your dogs when they were puppies, so share them below
[Visual description: Golden Labrador puppy running through field}

15/03/2024

Today is , so tell us, where’s your pet’s favourite place to sleep?
[Visual description: Tabby cat relaxing on sofa]

11/03/2024

Did you know? You could save up to £200 a year* on your pet’s routine healthcare. The Healthy Pet Club includes everything you need to help your pet stay healthy:
• Annual vaccinations
• Vet prescribed flea and worm treatment
• 10% discount on vet fees and products
• Six month nurse health check, plus much more.
You can join The Healthy Pet Club in our practice and you can find out more at thehealthypetclub.co.uk
[Visual description: Black and white cat running in field]

10/03/2024

Happy Mother’s Day to all the dog, cat and rabbit mums out there!
[Visual description: Beagle and woman in field]

26/02/2024

We are a cat friendly clinic and have some top tips to share over the coming months 🐈
Today's Tip - Applying eye drops or ointment to your cat:
• Hold your cat firmly but gently - having a second person to help will make it easier, or you can try wrapping the cat in a towel or blanket if they are wriggly.
• Hold your cat’s head in your hands, tilting the head so the nose is pointing upwards
• Open the eyelids gently on one side with a thumb and finger
• Place a few drops or a line of ointment on the surface of the eye (as directed by your vet)
• Close the eyelids and massage gently to spread the medication over the whole of
the eye.
For further advice, give us a call on 01763 273707

23/02/2024

Have you ever wondered how guide dogs start their lives before they become the faithful friends to the people they support? Guide dogs give people with sight loss the confidence to get out and about safely and provide life-changing support every single day. In this video, guide dog owners Rhiannon, Karishma and Rowena, share their stories and discuss the eighth step of the journey of a guide dog: living with my guide dog. Ask us in practice about how you can donate to Guide Dogs.

To view the accessible version, please use the following link: https://youtu.be/aHCN-_RnzNsGuide dogs give people with sight loss the confidence to get out a...

20/02/2024

All you need is love! Today is Love your Pet Day, so we’d love to know, what do you love most about your pet?
[Visual description: Brunette woman in a beige jumper on a sofa cuddling a tortoiseshell cat]

19/02/2024

Book an appointment with us and join our Healthy Pet Club today! Through being a member you can save money on your pet’s preventative healthcare. The Healthy Pet Club includes the following benefits:
• 💜Annual vaccinations and clinical examination with your vet
• 💜Vet prescribed parasite prevention
• 💜10% discount on ALL vet fees and products
• 💜20% discount on selected lifetime care medications
• 💜One six month health check with a veterinary nurse
Plus many more discounts and benefits to help keep your pet healthy and protected.
You can join The Healthy Pet Club in our practice and you can find out more at thehealthypetclub.co.uk
[Visual description: Light brown Cocker Spaniel smiling at the camera in the snow]

16/02/2024

We are supporting Guide Dogs
Children and adults. Friends and family. Guide Dogs’ expert staff, volunteers and life changing dogs are here to help all people with vision impairment live actively, independently and well. Donate when you pay by card by rounding up your amount at our practice to help support Guide Dogs. Just a small donation can make a big difference!

14/02/2024

Happy Valentine’s Day! We hope you all have a nice day with your loveable pets. We’d love to see a photo of your pawfect valentine below.
[Visual description: Brunette woman in a green jumper cuddling a beagle]

14/02/2024

❤️ Check out this beautiful hand painted valentines card our nurses got from Rufus❤️ He is a VIP Dachshund having regular dressings after nearly loosing his leg to a possible adder bite! The dressings have been adorned with the images on the card below by our talented head nurse Zoe to cheer up Rufus and his Mum. 🐾

13/02/2024

February is . Did you know that dental disease is one of the most common problems seen by our vets? To book your pet in for a dental check, give us a call today.
If you’re a member of The Healthy Pet Club your pet benefits from a fixed price dental, plus a whole bunch of other benefits to help support you in giving your pet the best healthcare.
You can join The Healthy Pet Club in our practice and you can find out more at thehealthypetclub.co.uk
[Visual description: Ginger and white cat looking up at
camera and meowing]

12/02/2024

February is Pet Dental Health Month!
To help you take the very best care of your pet’s teeth, we’ve put together this ultimate pet dental health guide for dogs and cats to give you a helping paw.
thehealthypetclub.co.uk/the-ultimate-petdental-health-guide
[Visual description: Ginger cat looking at camera and meowing against a green leafy background]

25/01/2024

🦮 Our charity of the year is Guide Dogs 🦮
So far our lovely clients and team have raised £44.72. We have a collection pot for change and a new micro donation option on our card machine which asks if you would like to round your payment and give the pennies to Guide Dogs. Plus we hope to have further fund raiser events. We will keep you posted on the monthly totaliser 🌡

17/01/2024

We are having severe issues with our phones today which is being worked on urgently, we apologise if you cannot get through. For any emergencies please attend the practice.

11/01/2024

Beautiful Luna making herself at home this week while in for her spay 🐾❤️