Midson Road Veterinary Clinic

05/06/2024

Midson Road Veterinary Clinic has a new home on Facebook!
Please scan the QR code below or visit https://www.facebook.com/profile.php?id=61558837507813

Please note that there will be no future updates on this page.

30/05/2024

Don't miss out on our amazing new offer!
Buy any weight range Nexgard Spectra 6 pack and recieve
+ a bonus single pack (in the same weight range)
+ a Kong Licks toy
+ a Kong Stuff'n Peanut Butter
Offer only available while stocks last so pop on in!

29/05/2024

Are you looking for a rewarding career in the veterinary industry?

Midson Road Veterinary Clinic is an independently owned general practice in Epping, NSW. We are a small team consisting of long-term core staff members and encourage additional veterinary and veterinary nursing students to be part of the team.

Due to Staff Movement, we are searching for a new Permanent Part Time Receptionist. The focus of this role is customer service and administrative support. Experience in client services/reception in a veterinary practice would be seen as advantageous.

This role may suit an experienced vet nurse who is looking to step back a little from the clinical aspects or a freshly qualified vet nurse with experience in administrative and/or client services roles. If you are coming from a client services or reception background, animal handling or experience with animals would be preferred.

Essential Criteria:
• Passionate and committed to caring for our patients and clients.
• Proven experience in a strong customer service role.
• Exceptional customer service and communication skills.
• Possess an excellent work ethic, is reliable and has a stable work history.
• High emotional intelligence.
• Excellent written and spoken English. Other languages would be useful but not essential.
• Motivated with high energy level.
• Intermediate to advance level of computer skills in Word and Excel, email programs and Customer Relationship (CRM’s) management software.
• Knowledge of client booking systems (such as Vision) would be an advantage but we are willing to train the right candidate
• Strong ability to multitask under sometimes stressful conditions.
• Able to work in a team environment and take direction.
• Ability to keep calm under pressure.
• Some knowledge within the veterinary industry
• Ability to commit to 2-3 days per week, ideally Monday, Thursday and Friday, and possible fill ins

Duties Include but are not limited to:
• Greet clients over the phone and email with warmth and professionalism.
• Schedule appointments and manage the clinic’s reception email account.
• Collect and record client and patient information, insurance details and communication notes.
• Collaborate closely with veterinarians and nurses to ensure seamless communication regarding client and patient arrivals/departures, scheduling, documentation, medication orders and other ad hoc requirements.
• Assist with reconciling client accounts, including processing payments, insurance claims, and other financial transactions with third-party payment plan providers.
• Reception-level phone triage, with the support of the hospital’s veterinarians and veterinary nurses.
• Dealing with and managing the clinics email accounts.
• Helping clients with over the counter products.
• Stock deliveries and unpacking.
• Preparing prescriptions under the direction of the veterinarian and ensuring clients understand how to administer medications
• Bank reconciliation
• Managing Social media accounts
• Manage all aspects of clinic administration e.g. Microchips, licences.
• Some cleaning will be required

What We Offer
• An interesting, rewarding and varied role in a family run environment.
• Above award remuneration based on experience.
• Staff snacks, teas & coffees & special occasion lunches
• Staff discount after a year

If this role sounds like you, then please email your resume and a cover letter to [email protected].

You must have the right to legally live and work in Australia to apply for this job.

Applications from recruitment agencies will not be considered.

Unfortunately, phone enquiries regarding the position are unable to be answered due to workload.

Please note only shortlisted candidates will be contacted.

12/05/2024

To all the fur mummies

04/05/2024

Who needs this bed😊

24/04/2024

The clinic will be closed due to ANZAC Day. We will be back as usual from Friday.

23/04/2024

28/03/2024

Happy Easter from everybody at Midson Rd Vet Clinic.
A reminder to be careful with your pets during this time as chocolate is toxic to them.
The clinic will be closed from Friday 29th March until Monday 1st April, if you need any emergency care please contact the Small Animal Specialist Hospital on 9889 0289

12/03/2024

This little guy has been brought into the clinic after being found wandering the streets in Epping. Unfortunately the details on his microchip are not up to date so we have not been able to get in contact with his owner.
If he is your dog, or you know his owner, please ask them to contact us on 9868 2055. Proof of ownership will be required before we can release him.
Please share so we can get him back home.

07/03/2024

In Australia 41% of dogs and nearly 60% of cats are overweight!!

Excessive weight can have a huge impact on our pets' overall health and comfort.

Book a time to come in and speak to one of our nurses to discuss wether your pet is over weight and what we can do to help them.

03/03/2024

12 months for the price of 6.

You heard right, buy a Nexgard Spectra 6 month packet and get another 6 month packet FOR FREE!!!

Only a couple remain of this amazing offer, so come in before they are all gone.

28/02/2024

With the temperatures predicted to sky rocket today, here are some Do's and Don'ts to help your pet's cope.

DON'T take them for a walk, during the middle of the day.
DO provide them with a shady, well ventilated place to rest. Inside in the air con is best.
DON'T ever leave your pets in the car.
DO provide them with fresh cool water.

Brachycephalic (short nose), senior, ungroomed and overweight pets are at a higher risk of overheating, so please be extra careful with them.

If you need to go for a walk keep it short and only take them out when it is not to hot, early mornings and late afternoons are best.

Freeze treats into water to give them a frozen treat to help keep them entertained.

If they enjoy it, take them for a swim or provide them with a kiddy pool to cool off in, don't forget to supervise them.

If you have any concerns please call us on 9868 2055 or for Emergencys call SASH on 9889 0289

21/02/2024

Did you know that over 50% of pets are overweight?

Excess weight can:
- Increase their risk of injury
- Increase their risk of developing diabetes.
- Affect their breathing and heart.
- Increase their discomfort with arthrtis.
- Plus more

Call us on 9868 2055 to book an appointment with one of our nurses to discuss if your pet is overweight and ways to help reduce it

29/01/2024

Do you need more Nexgard Spectra for your dog?

We currently have a super special, buy a 6 month pack and get a bonus 6 month pack for free!!

That is 12 months for the price of 6 months!!

Stock is limited so get in quick.