OVC Smith Lane Animal Hospital

01/15/2021

As veterinary services are considered essential, veterinary practices can stay open and offer a range of services with curbside pet pick-up and drop-off. To learn about the appointment procedures your veterinary clinic has in place, visit its website, social media pages or enquire by email.

Due to the COVID-19 safety protocols that are in place, some clinics may be experiencing longer than usual wait times for appointments. Please keep in mind that veterinary teams are working diligently to see clients in a timely manner. To help with this, many clinics are using services such as telemedicine and are prioritizing urgent cases. Clients can contact their veterinarian to see what options are available and are asked to book appointments as far in advance as possible.

As we continue to navigate the pandemic, please be patient with your veterinary team as they work to deliver health care for pets while keeping everyone safe.

07/09/2020

Please note that a portion of Smith Lane will be closed due to construction from July 13 to July 17. McGilvray St can be used as an alternate route. Please call us at 519-840-0100 if you have trouble finding us!

06/23/2020

Please note that we will be closed on July 1 for Canada Day and remain closed on July 2, 3 & 4 for a continued University of Guelph closure. We will resume regular business on July 6.

If you need to order food or medication for your fur family members, we ask that you have all requests in no later than Thursday, June 25.

Our call volume during COVID19 continues to be high, please consider emailing us instead!

05/26/2020

Thank you to everyone who has contacted us now that we are resuming more preventative healthcare for your pets. We appreciate your dedication to the OVC Smith Lane Animal Hospital!

Please note that we are experiencing a higher than usual call volume, and ask that you consider emailing with any questions or appointment requests. You can reach us at [email protected].

Thank you, and we look forward to seeing you and your pet soon!

05/25/2020

Beginning June, we will start seeing routine annual exam/vaccine appointments for all dogs and cats, and perform some surgeries and dental procedures. Available appointments might be limited, and we ask for your patience as we do our best to schedule everyone in a timely manner.

We continue to ask that you remain in your car while your pet is being examined. We will also continue with curbside pickup for all medication and food items, and process telephone payments whenever possible.

We have also recently implemented telemedicine consults with our Doctors as an alternative way to provide patient care. Please inquire with our Client Service Team if this might be a suitable option for you and your pet.

Our current clinic hours are:

Monday & Friday: 8a-5p
Tuesday, Wednesday and Thursday: 8a-6p
Closed Sat & Sun

We hope you and your loved ones are safe and healthy, and sincerely thank you for your patience as we continue to work through COVID19.

04/28/2020

Update Good news tonight everyone. Lucky has been recovered and is now receiving the care she needs at the OVC. Thank you to the community for your support in the search for Lucky. Special thank you to all of the amazing people at AID 4 PAWS - Search and Recovery for their hard work and dedication to recover Lucky.

04/07/2020

Thank you to our valued clients for your patience and understanding as we adjust to our new 'closed-door' policy during COVID19. Our team is proud to be considered an essential service and thankful to be here for you and your pets!

To help us safely bring your pet into the hospital, please have your cat secured in a carrier. If you have a carrier for your small dog, you can do the same for them as well.

Thank you, and stay safe, Everyone!

04/02/2020

04/02/2020

03/28/2020

We our proud to be considered an essential service as Ontario shuts down amidst the fight against COVID19. We continue to be available for your pet for medical care, food and/or medication. We are assessing each appointment request on an individual basis, and will consult with you by phone whenever possible.

As we collectively battle COVID19, our team's priority is to remain available for pets who require urgent medical care, and assessing pets with chronic medical conditions to ensure they remain well.

We are currently postponing wellness and vaccine appointments, however, will consider young adult pets who may not have adequate protection against rabies and other diseases. These requests will be reviewed on an individual basis. We are postponing all routine surgeries, such as spays, neuters, and dental procedures at this time.

For pets requiring flea, tick and parasite control we will schedule telephone consults with a technician Tuesday's and Wednesday's from 11am-4pm. Our technician will review environmental risks and determine the best course of action to protect you and our pet.

A reminder that we have reduced our hours and are open Monday and Friday from 9am-5pm, and Tuesday, Wednesday, Thursday from 9am-6pm.

We thank you for your patience and understanding during this time. We wish you, your family and friend's health and well-being.

Sincerely,

The OVC Smith Lane Animal Hospital Team

03/22/2020

Please note our hours have temporarily been reduced in an effort to protect staff and clients during COVID-19. We are currently open:

Monday 8:30am -5:00pm
Tuesday 8:30am - 6:00pm
Wednesday 8:30am - 6:00pm
Thursday 8:30am - 6:00pm
Friday 8:30am - 5:00 pm

During this time we are seeing patients on an as needed basis, and postponing wellness and vaccine appointments for adult pets.

03/20/2020

FECAVA's recommendations to clinics on how to protect yourself and your clients during the COVID-19 outbreak. Stay safe!

03/19/2020

The OVC Smith Lane Animal Hospital is taking precautions to protect staff and clients from exposure to the COVID-19 virus. Please note the following during this time:

We are assessing patients’ requirements on an individual basis and scheduling appointments as needed. Please contact us at 519-840-0100 or email [email protected] to discuss your pet's care.

We ask that clients remain in their car while their pet is being examined. A member of our medical team will communicate with you by phone.

Please be patient while we review alternative methods to manage Heartworm season.

We are experiencing delays in receiving food orders, and due to limited supply of certain diets may restrict the amount sold at once.

We are experiencing a high call volume. Please consider emailing and we will respond as soon as possible.

We thank you for your patience and understanding during this time.

Be well,

The OVC Smith Lane Animal Hospital Team

01/13/2020

Ontario's brand new animal welfare system came into effect yesterday, marking the first fully provincial government-based animal welfare enforcemen...

03/08/2019

Check out @ OntVetCollege’s Instagram LIVE today for behind the scenes with rockstar patients Be**er, Willoughby and Starr see more > http://bit.ly/2b1RXSC (tap logo and watch LIVE)

06/12/2018

OVC researchers are conducting a new dog study! Click here for more information: http://bit.ly/ovcstudy

05/09/2018

Qualtrics sophisticated online survey software solutions make creating online surveys easy. Learn more about Research Suite and get a free account today.

02/07/2018

Give us a call at 519-840-0100 to book your dog or cat's dental health check and get their name on our Dental Health Wall of Fame!

02/07/2018