Watercrest Veterinary Clinic

Watercrest Veterinary Clinic We are a small animal Veterinary Clinic situated in Waterfall, Kwa Zulu Natal. Find us at www.watercrestvet.co.za
031 7633323 / 066 303 7718

We are a small animal Veterinary Practice in the Waterfall area of Kwa Zulu Natal. Find us at www.watercrestvet.co.za

To all our amazing clients and their fur babies, all of us here at Watercrest Veterinary Clinic would like to wish you a...
24/12/2025

To all our amazing clients and their fur babies, all of us here at Watercrest Veterinary Clinic would like to wish you all a very merry Christmas 2025!!

We have had an incredibly busy year and will be enjoying a few days break. We'd also like to thank our clients for their continued support this year and for your patience and understanding during our software transition too.

We'll be closed now until Monday 29th December.

If you are needing urgent medical attention between now and Monday, please contact one of the following emergency / after hours facilities for assistance:

Hillcrest Vet Hospital 031 765 3221
Wesrville Vet Hospital 031 267 8000

May you have a truly blessed and Merry Christmas from all of us here at Watercrest Veterinary Clinic 🎄🎅🏼🎁✨

Wishing all South Africans a happy and safe Reconciliation Day tomorrow.We'll be closed tomorrow, back to normal again o...
15/12/2025

Wishing all South Africans a happy and safe Reconciliation Day tomorrow.

We'll be closed tomorrow, back to normal again on Wednesday.

If you're starting your December leave and travelling somewhere, please be safe 😁😁😁

As the year comes to a close, and most working folk will either be on leave or will be shortly, we ask that you bear a t...
09/12/2025

As the year comes to a close, and most working folk will either be on leave or will be shortly, we ask that you bear a thought for those of us that will be working through the festive season.

Just recently, we were verbally lambasted by a client, accusing us of being "in cahoots" with big pharma, the food companies and pet insurance providers. That we only sell their products because we get a kick back.

This couldn't be further from the truth.

💊We do not control the annual price increases from our suppliers / pharmaceutical companies. We do not get kick backs on Act 101 products (scheduled medications etc). If we are fortunate to get a promotional discount on certain products, here at Watercrest Veterinary Clinic , we pass this saving onto our clients. We use products that we know work, for the benefit of our patients.

🍔 We do not get kickbacks on the sale of the food we stock. There are certain companies that offer a rebate on the sale of food, this is true, but to give you an idea of the sheer volume of food necessary to sell to get a rebate, depending of the structure of the company offering the, you could potentially get a rebate of 0.5% when a threshold of R155 000 - R363 000. Even this is an exceptional amount of product that you needs to go through the til. We would have to sell the equivalent of R32 189 000 (yes R32 MILLION worth to get a 3% rebate). For most veterinary practices, this is absolutely impossible. But can I tell you though who WILL benefit from this rebate, Checkers and their affiliated Pet Shop Science, Absolute Pets, and any other franchise group. But we never hear of any reports or complaints directed at them, it's only ever directed at the vets. We sell the food we do because we know it is of outstanding quality, and it works. We select the best food for your fur babies.

📃We do not get any financial kickbacks from Pet Insurers either. It is also not the veterinary practices (whichever one you use) responsibility to know what your pets policy will or won't cover. It is you as the policy holder to know what will / won't be covered. Often we will do a cost estimate for a client to submit for pre approval but this isn't always the case in an emergency situation. We are not responsible for the fine print in your policy so it is vitally important you know what you can /can't claim for. We will do what is in the best interest of your pet, so if you know of limitations in your policy, it is up to you as the pet owner to bring this to our attention to see if we can accommodate your policy without compromising our high standard of care for your pet. So please don't come guns blazing at us when the insurer doesn't cover certain things. It isn't our fault.

😢We have had an exceptionally emotional month and a half. We have collectively had to euthanase close on 60 pets since the beginning of November. Yes, it is our job to guide and support pet owners through this very sad decision making time, but we carry the sadness too, for each and every pet we put to sleep. All the pets that have come to us have needed to be put to sleep, for various reasons, old age, debilitating illnesses, but the sheer number has almost been emotionally crippling for all of us here at the practice. We feel your loss. We carry the emotions with us too. We feel your pain. We of all people can categorically empathise with our clients having to make that very hard and sad decision. But we are here to help you. We may seem composed during the procedure, but we still carry the loss with us as well. Because we are a small independent veterinary clinic, you aren't just a number, you're part of the family.

So while most corporates will be closed and on leave during December and January, please be kind to our staff. Get your facts straight before lambasing us with your untruths. We don't get a break over the festive season apart from the public holidays and it is usually our busiest time of year too. We're doing our best to make sure we continue to provide excellent services to our amazing clients, so please, just be kind.

Please note our Christmas closure dates.We'll be closing early on the 24th to allow our staff to get home safely.If you'...
09/12/2025

Please note our Christmas closure dates.
We'll be closing early on the 24th to allow our staff to get home safely.

If you're needing food or chronic medication, please let us know well in advance so that we can ensure we have stock.

Some of our suppliers have already "closed for orders" so we have tried to anticipate as best we can to have enough stock from those suppliers.

Please don't leave it until the last minute to let us know as there is a possibility the order may not arrive in time before our closure times.

When you see it, you can't unsee it.If you know, you know 🤭🤭🤭🤭🤭🤭Leave your comments below...... 😅😅😅😅This adorable Maine ...
04/12/2025

When you see it, you can't unsee it.
If you know, you know 🤭🤭🤭🤭🤭🤭

Leave your comments below...... 😅😅😅😅

This adorable Maine C**n kitten came in for a check up with us today at Watercrest Veterinary Clinic. She is going to be absolutely stunning when she's older. Flown all the way up from Cape Town to her new home and what a beautiful kitty she is.

We're so looking forward to her coming back in again for her second kitten vaccination in a week or so, with lots of love and cuddles and giggles too.

Tomorrow is the day!!Dr Nic and his team have been very busy with the behind the scenes setup with regards to the transi...
24/11/2025

Tomorrow is the day!!

Dr Nic and his team have been very busy with the behind the scenes setup with regards to the transition from our current software (Avimark) to the new software (EzyVet). This has been a marathon of sorts and we are hoping that everything that was necessary to do, has been done and we are anticipating smooth sailing. We have all spent many hours with Teams meetings, having training done with head office in the UK and setting up everything in the background.

There is however the off chance that a few little gremlins and glitches could creep in, so we humbly ask for your patience and understanding while we go through the teething process.

We chose the new software as it will streamline our service to you, send you reminders for vaccinations for example as well as a host of other features. It also allows us to add pictures of all our amazing patients directly onto their very own file, but we will tell you more about this at a later stage.

As EzyVet is powered by IDEXX, it ties in seamlessly with our lab machines which are also IDEXX.

IDEXX is an international VETERINARY specific lab, with a superb reputation so we are happy that we are integrating everything under one "banner". We are still working on the integration wit our radiology suite, that will enable all our digital radiographs to be attached directly to each patient file, so literally everything will now be in one place.

We really appreciate your patience and understanding during this time, it's been a lot of work, there is probably going to be the odd oopsie but we will work around that. So here's to offering our amazing clients and even better and efficient system.

Dogs are just simply so amazing. Who agrees? 🐶🐕🦮🐕‍🦺🐩😍😍😁😁
19/11/2025

Dogs are just simply so amazing. Who agrees? 🐶🐕🦮🐕‍🦺🐩😍😍😁😁

It’s that time of year where there’s a lot going on, with school holidays just around the corner and annual leave over t...
12/11/2025

It’s that time of year where there’s a lot going on, with school holidays just around the corner and annual leave over the festive season too.

But there’s also quite a few things to be aware of with regards to your pets at home too.

The rains have come, and so has the humidity. This results in skin and ear issues, particularly in dogs, rarely in cats though thankfully. With the increased humidity, any potentially irritable skin can flare up, resulting in excessive scratching in one or multiple areas on their body, causing fur loss and of course, the dreaded Hot Spot! With any sensitive skin, there is always a very high probability of concurrent ear issues too, like an ear infection. These ear infections can often be caused by humidity and water getting into the ears and not drying out. There are generally 3 organisms in the ear, called commensals, meaning they’re supposed to be there, but should the microenvironment inside the ear become unstable (due to humidity or water or generalised inflammation) then you will generally find that one of the 3 organisms will grow out of control and hence cause clinical signs. 2 of the 3 organisms are quite easy to treat and get under control again. These would be the small round bacteria called cocci, and the yeast cells called Malassezia. The 3rd bacteria are the rods, as they are shaped like a cigar, these bacteria are becoming more and more difficult to treat and get rid of because they are becoming increasingly resistant to the available antibiotics in the ear treatments. If there is a rod overgrowth, this can often result in a long and frustrating process of trying to get rid of them. It often results in having to send off a sample from the affected ear to the lab for them to culture the bacteria and then test various antibiotics against the bacteria to see which is going to be the most effective, and hopefully at least one will be effective against them.
There are a host of ear cleansers available too, this is the ideal way to keep things under control. Most will have a cleansing agent as well as slight disinfectant properties (but will have limitations), but most importantly, the ear cleanser of choice should have a drying (dehydrating) agent that is NOT alcohol based. Alcohol based cleaners will sting the ear canal, especially if there is already an infection and the ear canal is inflamed and probably ulcerated too. A non alcohol based cleanser will dry the ear canal out over the period of about 2 hours and make the environment inside the ear canal quite unfavourable for the growth of the bacteria and the yeast. Keeping the ears clean and dry is the best and easiest way to prevent ear infections. Also, should it be a particularly humid day, cleanse the ears. If the kids have been swimming in the pool with the dogs, cleanse the ears. Playing with the hose pipe, cleanse the ears. Cleanse cleanse cleanse.

Increased temperatures and increased humidity usually also results in a parasite explosion!! Ticks, fleas and worm numbers will be on the rise too, so speak to your vet about an effective and appropriate treatment and prevention for these annoying parasites.

It’s also storm and firework season. We made it through Diwali with some horrendous stories from our clients reporting extreme stress and anxiety with their pets, but also the wildlife, baby birds found dead, adult birds having flown into windows, frantically trying to get away from the explosions. We still have yet to make it through New Years Eve. Please don’t leave it until the last minute to get medication for your pets if they need something strong for anxiety and stress. Medication that is used for this sort of thing is quite high on the medication scheduling list, so CANNOT just be dispensed over the counter. Also if your pet has not been seen in the last 6 months, NO scheduled medication can legally be dispensed. There are over the counter medications that can be used, but to get the best effects, they need to be dosed well before the stressful event. The longer they are dosed the medication, the more effective it becomes. There may still be a relaxing effect if given on the day of the stressful event, but generally, the longer they receive the medication, the more effective it will be. So we as vets are not being difficult when we don’t dispense scheduled medication, BY LAW we are not allowed to if we haven’t seen your pet in the last 6 months.

With storms and fireworks stressing our pets out, it is also so important to make sure that firstly, your pet is microchipped and secondly that your contact details are correct and that in fact your pets microchip has been registered. The number of times we check microchip numbers (as routine) and the chip is working but has never been registered, meaning it is totally useless. It is not expensive to have your pet microchipped, it doesn’t require sedation or anaesthetic, it’s literally just an “injection” with a bigger needle and can be done during a routine consultation too. If you are unsure if your pet is microchipped or you’d like to have it checked, we can certainly help you with that. It is a quick and painless procedure to simply scan your pet and check the chip number and then also check that the contact details are all up to date and correct. It is such a joyous occasion when a stray dog or cat is brought in and we scan them, they have a chip and we can contact the owners and get their pet back safely to them.

As the festive season rapidly approaches too, there are a number of food items you need to be aware of too.
🍫Chocolate is toxic and affects the dogs hearts, and they can have seizures too, so best not to give them chocolate.
🍇Various fruit and nuts, like raisins in Fruit Mince Pies and fruit cake, and macadamia nuts, shouldn’t be fed to dogs either.
🥓Large amounts of fat eaten, so the crackling off the pork roast or the gammon, cheeses, duck, anything that is very fatty, if your dog isn’t used to large amounts of fat, this can trigger a very nasty condition called Pancreatitis, which in very severe cases, can even be fatal.
🐜Many people don’t realise that flying ants are also very fatty and both dogs and cats, if given the chance, will engorge themselves. This too can not only trigger pancreatitis but also vomiting and diarrhoea that can last for quite a few days. Flying ants will be around also at this time of year because of the rains and warmer weather.

💐Flowers given as gifts or decorations, as stunning as they can be, some can cause some serious problems. Poinsettias are well known Christmas plants, their striking red and green colours make them very popular at this time of year, they are mildly toxic (their milky sap) to dogs. Lilies, of any sort (Tiger lilies, St Joseph lilies are a very popular cut flowers) are considered to be HIGHLY toxic to cats, causing kidney damage and failure if not treated. ALL parts of the flower and plant are considered toxic, even the pollen, so cats walking past the vase with the lilies could be contaminated with pollen, and ingest it while grooming. Simple solution, just remove the pollen stalks from the lilies.

The end of a year and the festive season always brings joy and excitement but we also need to be conscious that our “celebrations” can be terrifying to our pets and our wildlife. So while partaking in the festivities, please spare a thought for those who cannot speak for themselves and lets all have a kind and caring Festive Season. 🎄🎁

When it's Spring but the temperature drops below 20'C, you're allowed to be precious and require some covering up 🤭🤭🤭🤭Mr...
06/11/2025

When it's Spring but the temperature drops below 20'C, you're allowed to be precious and require some covering up 🤭🤭🤭🤭

Mr B living his best life.

The 2026 C. R. O. W Calendars have arrived!!!WILD WONDERS 2026.Just to brighten up this overcast gloomy day, this incred...
20/10/2025

The 2026 C. R. O. W Calendars have arrived!!!
WILD WONDERS 2026.

Just to brighten up this overcast gloomy day, this incredible calendar has again, not disappointed! We say it every year and this year is no different, the images in the 2026 calendar are truly awe inspiring. Each month has a unique and stunning image.

WALL CALENDARS - R220
DESK CALENDARS - R120

Perfect gifts for friends and family, locally and abroad!!!

All funds raised from the sale of each calendar goes directly back to CROW - Centre for Rehabilitation of Wildlife . This organisation is truly remarkable and we know that every cents will be put to good use for the rescuing, rehab and care for our native wildlife.

During firework season, you can just imagine how C. R. O. W are inundated with disorientated, fear frenzied, often badly injured wildlife, all because of the selfish and irresponsible use of fireworks. Please spare a thought for our domestic animals as well as for our native wildlife during firework season.

These calendars are always popular and sell out fast, so be sure to pop into Watercrest Veterinary Clinic for your 2026 edition!!!

Special thanks to the annual main sponsor Compass Medical Waste Services as well as the numerous other sponsors for this fantastic visually authentic calendar.

As we head into firework season, please be aware of the following date below.There are effective medications and over th...
17/10/2025

As we head into firework season, please be aware of the following date below.

There are effective medications and over the counter products to help calm your terrified pets during this time, but please note, if your pet hasn't been seen by either Dr Caitlyn or Dr Nic within the last 6 months, they will not be legally permitted to dispensed scheduled medication (for anxiety and stress). Over the counter medications will always be available and the longer you are able to dose them to your pets PRIOR to the stressful event, the more effective they are.

✨ Diwali will take place on the 20th October and can last for up to 5 days. Known as the Festival of lights has sadly fast become one of the worst use of fireworks and explosions in recent years.

🎇 Guy Fawkes on the 5th of November. Thankfully this event has very much faded from significance here in South Africa, but there are still some "die hard" traditionalist that will keep this event going.

🎄Christmas 25th December, for whatever reason escapes us, fireworks are now being let off on this day too.

🥂 New year's eve 31st December. The other events listed about pale in comparison to NYE firework events, reducing the communities into a proverbial war zone with horrendous explosions and bangs.

Please make sure ALL your pets are safe and secured on these dates. The fear and terror not only our domestic pets feel, but also wildlife, is unimaginable. Please be responsible.

Spring is definitely here and we've had quite a noisy little visitor for the passed week or so, chirping us the song of ...
08/10/2025

Spring is definitely here and we've had quite a noisy little visitor for the passed week or so, chirping us the song of his people!! 🐸🐸🐸

They say dynamite comes in small packages, well the same can be said in this case, sound production is inversely proportional to size, it's incredible the chorus this little creature can belt out. He's probably only about 2 or so centimeters in length but he's certainly impressed us with the volume of his tunes.

He's made himself at home in the perfect little habitat that is our water feature at the entrance to Watercrest Veterinary Clinic

If there are any amphibian fundies out there that might know the type of frog, we'd love to know what he is 😁😁😁and we hope he finds love soon 😍😍😆😆

Mila spent ages trying to track his location down and eventually got a few snap shots of him 👏🏼👏🏼

Address

5 Rowles Avenue
Waterfall
3610

Opening Hours

Monday 08:30 - 17:00
Tuesday 08:30 - 17:00
Wednesday 08:30 - 17:00
Thursday 08:30 - 17:00
Friday 08:30 - 17:00
Saturday 08:30 - 12:30

Telephone

+27317633323

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